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Author: Giles Lury

Shakespeare, Sausages and a sore head – in search of the origin of a icon

Shakespeare, Sausages and a sore head – in search of the origin of a icon

about_boar-option2

Many brand icons are pretty self-evident. They are closely tied to the brand name. Apple’s logo is an apple, Shell’s is a shell, Jaguar’s is a….you guessed it … a Jaguar

However when there is a less than obvious link between brand and logo my curiosity is piqued and I want to find out the story behind the icon.

While not as strange as the dead lion logo to be found on tins of Tate & Lyle (a story I’ve told previously), I couldn’t immediately see a link between a Boar’s Head and Gordon’s Gin; curiosity suitably piqued I began searching.

Edward_Grutzner_Goupil_Falstaff_at_the_Boars_Head_TavernI wondered if the gin had first been served, or was first distilled, at an Inn called the Boar’s Head. There are numerous pubs and inns called the Boar’s Head, most famously it is the name of the tavern in Eastcheap where Sir John Falstaff, Prince Hal and other characters in Shakespeare’s Henry IV plays meet. Some believe Shakespeare may have taken the named from an earlier tavern in nearby Southwark, which went by the same name. The original distillery where Gordon’s Gin was produced was in Southwark but it’s not the reason for the logo.

bear sore head

 

I wondered if drinking too much made you wake up with a ‘Boar’s Head’. Alas not the reason either. There is of course a phrase to “be act a bear with sore head” which doesn’t mean drunk, but very irritable and annoyed.

 

wild-boar-sausagesI wondered if it was to do with a famous boar and gin recipe. An appetising idea and I’ve found numerous delicious sounding dishes to try – Roast Haunch of Wild Boar with Gin and Blackcurrant Liqueur, Gin and Wild Boar Sausages and the wonderfully named Drunken Boar but again it’s not the reason for the logo.

 

 

GordonsThe reason is in many much simpler. Gordon’s Gin was, as you might have guessed, created by a man named Gordon – Alexander Gordon. In 1769, he built a distillery in Southwark an area that at the time was well known for its excellent, clean water supply and he started to produce his brand of gin.

When it came to designing a label, it was for him only natural that it should include something from his clan and its coat of arms and that is where the Boar’s Head comes from.

 
Legend has it that a member of the Gordon clan saved the King of Scotland from a wild boar when out hunting and in honour of that the King let them include a boar’s head on their coat of arms.

IN SPITE OF NOT BECAUSE OF …

IN SPITE OF NOT BECAUSE OF …

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Today Coca Cola is undoubtedly one of the world’s greatest brands, not only present, but successful in hundreds of countries. It wasn’t however always like that.

Up until the late 1930s, Coca-Cola’s only real international success was in Germany where sales records were being set and beaten year after year. By 1939, Coca-Cola had 43 bottling plants and more than 600 local distributors there but storm clouds and even worse Stormtroopers were massing.

A trade embargo was imposed which put a halt to the supply of the key ingredients necessary for the production of Coca-Cola syrup.

To potentially further complicate things the man who had been in charge of Coca-Cola’s operations in Germany, American-born Ray Powers, died of injuries received in an automobile accident in 1938.

German-born Max Keith, took over. He was committed to trying to keep production going and keeping people employed. He decided to create to try and create a new product but knew that would only get access to what he later called the “leftovers of leftovers”.

Using whey and apple pomace – the skins, pulp, seeds, and stems of fruit that had already been pressed – he and his team created a a light-colored drink that resembled ginger ale.

raymond-loewy_fanta_bottle_1960The new product needed a name and so Keith called together some employees for a competition. He told them to let their Fantasie [Geman for fantasy] run wild. Upon hearing that, veteran salesman Joe Knipp immediately suggested “Fanta”.

Fanta was a success despite its flavour varying depending on what fruits and other leftovers were available. In its earliest incarnations, the drink was sweetened with saccharin, but by 1941 Keith and is team were allowed to use 3.5% beet sugar in their recipes. In 1943, 3 million cases of Fanta were sold enough to keep the plants operating and Coca-Cola people employed.

While all this was happening executives at Coca-Cola in Atlanta did not know if Keith was still working for the company or for the Nazis. Communication with him was of course impossible.

max keithAfter the war though an investigator commissioned by Coca-Cola examined Max Keith’s actions and they were delighted to hear that Keith had not only never been a Nazi, he’d repeatedly rebuffed pressure to become one, suffered hardships because of those refusals. He had also resisted the temptation of selling Fanta under his own name.

It is now recognised that it was thanks largely to Keith’s efforts that Coca-Cola was able to re-establish production in Germany almost immediately after World War II.

As for Fanta it was discontinued but as competition in new flavours increased in the 1950s, it was relaunched in 1955. Nowadays, while Orange is the main variety, there are more than 100 flavours worldwide.

And the moral is innovation is sometimes driven by necessity not desire. What challenges are you facing which could inspire your next innovation?

Who was FAB first?

Who was FAB first?

sgt-pepper_1 Fab 5d

 

It was 50 years ago today that Sgt Pepper taught the band to play. The twenty year anniversary having long since passed.

It was 50 years ago today that Lyons Maid taught the people to lick.

So it was that I found myself, not on a boat on a river, but in my sitting room listening to the remastered Sgt. Pepper’s Lonely Heart Club band while enjoying that wonderful concoction of strawberry fruit ice and vanilla ice, that had been dipped in chocolate and coated with hundreds and thousands. Noticing the 50 years anniversary mentioned on the lolly’s label I got to wondering ‘who was Fab first/’, and whether there was any connection between the two.

It turns out that there was something else completely FAB that was launched that year and it was this that inspired the ice lolly.

Gerry Anderson’s new television series “Thunderbirds” hit TV screens that May and introduced us to Scott, Virgil, Brains, Parker and of course Lady Penelope.

Set between 2065 and 2067, Thunderbirds follows the exploits of the Tracy family, headed by American ex-astronaut turned multi-millionaire philanthropist Jeff Tracy. He is a widower with five adult sons: Scott, John, Virgil, Gordon and Alan. The Tracys form International Rescue (IR), a secret organisation dedicated to saving human life.

Lady Penelope Creighton-Ward, to give her full name, was employed by IR as London field agent. She was driven everywhere by her trusty chauffer Parker and the number plate on her pink Rolls-Royce was FAB 1. (She was voiced by Gerry’s then wife – Sylvia Anderson)

“Fab” was also used by many of the International Rescue team as an equivalent to “”Roger” (communications jargon indicating that a message has been received). However despite many people speculating whether it stood for something special, Gerry Anderson has since dispelled the myth. On his website he explained that it means…

fab-2“Nothing! In the 60’s the buzz-word was “fabulous”. This was shortened to FAB and used simply as a call sign like ‘Roger’ or ‘Ten-Four’ to acknowledge received instructions. If it was an acronym, then the best suggestion we’ve heard for a potential meaning is “Fully Acknowledged Broadcast”.

So back to the lolly. It was created primarily to try and attract the 3 million girls in Britain aged 5-15. The boys had been catered for when Lyons had introduced the rocket shaped ‘Zoom’ lolly in April/May 1963, off the back of the Steve Zodiac Fireball XL5 TV series.

The original lolly packaging appears to have had a prominent image of Lady Penelope on the wrapper.

So the Fab lolly was launched in May 1967 and so too was Sgt Pepper, so is this a draw?

beatles bar

Well it seems that the term “Fab four” was applied to the Beatles in or around 1964 so maybe they win on a technicality. Furthermore the Fab Four also competed directly with Fab in the lolly wars for a while as ‘Beatles Bars’ were launched – ‘delicious ice cream bar covered in chocolate crunch’ on a stick (though unlike Fab lollies they are no longer available).

Whatever you decide, for me they will both always be undoubtedly FAB and the only question remaining is whether they will still feed me, when I’m sixty-four.

They will never sell

They will never sell

clarks desert boot

 

beatles

Dick Rowe of Decca is (in)famously believed to have said, “Guitar groups are on their way out, Mr Epstein” in turning down the Beatles.

They have sold more than 600 million albums worldwide.

 

beetleAfter the Second World War, The British Government looking for a car for the masses turned down the VW Beetle saying, “This car does not fulfil the technical requirements which must be expected from a motor car. Its performance and qualities have no attraction to the average buyer. It is too ugly and too noisy”.

More than 21.5 million of the old Beetle had been sold when the last one came off the production line in Mexico in 2003.

When Nathan Clark presented the design for a new boot, the board felt it was too informal and not in line with their traditional designs and proclaimed, “They will never sell”.

Nathan_ClarkIn 1941, Nathan was stationed in Burma with the British Army. As the great-grandson to one of the founders of the Clarks company, it wasn’t surprising that he paid particular attention to what people were wearing on their feet. He soon noticed that many off-duty officers were wearing simple suede boots with crepe soles.

Investigating further, he found out that the officers were ordering their boots from a particular bazaar in Cairo. They were made to be lightweight (so they were easier to run in), had a grippy sole (for balance on any type of ground) and the suede upper was both comfortable, and good for high temperatures.

Believing he was onto something big, he began cutting prototype patterns out of newsprint. He set these clippings along with drawings back home to the factory, which is in the village of Street in Somerset.

When he got back to England, Clark sources the finest materials and shoemakers to transform his idea into reality. Using an existing last (a 3-dimensional mold upon which a shoe is constructed) that had been used for a popular Clarks sandal, he began to experiment. He used what is known as a stitch-down construction, a method used in other Clarks styles, but opted for an orange thread as a further distinguishing trait.

Sticking to the look he had seen in Burma, he decided on a beige suede, sourcing it from a nearby tannery, Charles F. Stead. The colour of the suede he now recognised as a reference to the boot’s desert origins. The choice of suede however was to be part of the controversy as at the time most men’s shoes were made from stiff, formal leather and came in black or brown.

Presenting his Desert Boot prototype to the board, he was met with a frosty response – they will never sell.

Nathan however still believed in his new boot, so in his capacity as Overseas Development Manager, he unilaterally decided to take his latest creation to the Chicago Shoe Fair in 1949.

There it was well received, and was dubbed the world’s first “dress casual” shoe.

rsz_clarksdesertbootadSo, in 1950 the desert Boot finally went on sale. It was an immediate success.

More than 10 million pairs of what was described in a 1957 advert as the ‘world’s most travelled shoes’ have been sold in 100 countries.

Famous fans have included Steve McQueen, Bob Dylan, Robbie Williams, Cabinet minister Kenneth Clarke and even Sex And The City actress, Sarah Jessica Parker who was spotted buying two pairs — one in brown, one in black — because she couldn’t decide which she liked best.

Pretty greenOasis star Liam Gallagher was such a fan that throughout the 1990s he hardly wore anything else. He went one step further and collaborated with Clarks to design his own version of the boot as part of his “Pretty Green” clothing label.

The boot was named one of the ‘Fifty Shoes That Changed The World’ by the Design Museum in 2009.

 

And the moral of the tale is that experts don’t always get it right. What do you believe in so much that you will push ahead with it even in the face of rejection?

A ladder to success

A ladder to success

ladder of success

“I’m going to democratize the automobile,” Henry Ford said in 1909. “When I’m through, everybody will be able to afford one, and about everybody will have one.”
model tUsing the highly cost-effective assembly-line method of producing cars he had developed and with the Model T, his Ford Motor Car Company took control of the market.
However, Ford’s vision was to make the car a commodity. He is famous for saying “Just like one pin is like another pin when it comes from the pin factory, or one match is like another match when it comes from the match factory” and “You can have any colour you like as long as it’s black”.
It gave Ford the ability to grow and develop the early market, but also created the opportunity that Alfred Sloan and General Motors were to exploit to overtake Ford and become market leaders.
Alfred_P._Sloan_on_the_cover_of_TIME_Magazine,_December_27,_1926Sloan was born in New Haven, Connecticut and studied electrical engineering at the Massachusetts Institute of Technology (MIT).
He went on to become president and owner of Hyatt Roller Bearing, a company that made roller and ball bearings. They started to supply early automotive companies like Oldsmobile with the ball bearing they needed.
Then, in 1916, on the back of the rapidly expanding car market, Hyatt merged with a number of other companies to become the United Motors Company, which in turn soon became part of General Motors Corporation. Sloan became Vice-President of GM, then President in 1923, and finally in 1937 Chairman of the Board.
Sloan’s approach to business management including managing diverse operations with financial statistics such as return on investment was to make him famous in that field, but he demonstrated a flair for marketing and consumer insight as well.
He realized that consumer tastes changed and evolved, and that not everyone’s taste was the same. While a basic cheap and functional car suited many it didn’t suit everyone especially more affluent customers who wanted more power, more style and to demonstrate their status.
So he came up with a concept he called “a car for every purse and purpose“. The idea was to have five distinctive brands which did not compete with each other (which form lowest cost to most expensive went) – Chevrolet, Pontiac, Oldsmobile, Buick and Cadillac but offered choice and variety to different groups of customers. Customers could, as their income grew, move from brand to brand, moving up what Sloan called “the ladder of success.”
Sloan had introduced a five way segmentation into the market.
To meet the need for changing tastes and to encourage people to want to come back and buy another car he introduced the idea of frequent styling changes, so if you wanted to keep up with the latest trends you would need to buy a new car. It is often labelled as the introduction of “planned obsolescence” though in reality it was mirroring what was going on in other industries like fashion.
The changes, along with Ford’s resistance to change, worked and GM overtook Ford to industry sales leadership by the early 1930s, a position it was to retain for over 70 years.
Sloan’s ladder of success was to prove a ladder to success for GM

Love me, love my dog – Zappos on steroids

Love me, love my dog – Zappos on steroids

 

zappos

Zappos is almost universally held up in the marketing world as the benchmark when it comes to customer experience, so how could a brand ever expect to become Zappos on steroids

Well our story begins in failure,as do so many success stories.

In 2011, Ryan Cohen and his business partner Michael Day had to finally admit that their budding on-line jewellery site was going nowhere …fast. They sold all their remaining inventory at a loss but rather than just give up, they decided to try again

Thinking about why it hadn’t happened for them with the jewellery site they recognised that perhaps, in Ryan’s words “we’re not passionate about what we’re doing.”

chewy-ryan-cohen

This got them thinking about what they were truly passionate about and for Ryan it was obvious, I was his poodle, Tylee. “She’s my No.1” thought Ryan. He knew his was a “Pet Parent”, someone who would happily spend on premium food and products for their dog.

From there it wasn’t hard to flesh out the idea; there must be lots of other pet arents who were willing to spend lots on the best products and a quick review of the market confirmed that there was a gap. “So I was going to the pet store and realized the market online was really under-penetrated. This was a much better opportunity” remembers Ryan.

Ryan and Michael took their thinking a step further and recognised that not only would these pet parents appreciate good products, they would probably want great service from like minded people. As Ryan says: “From the beginning, we came in saying that we want to provide pet parents with the most amazing customer experience. Period. Zappos on steroids”

The food and accessories they offered on their website weren’t really different from what pet owners could buy in stores, so the difference was in the service.

chewy-opengraph.20170424

While the two founders originally answered customer calls themselves, they soon needed to hire some extra help. They wanted exactly the right type of people, people they now call “Chewtopians – pet-loving, adventure-seeking, silly hat wearing folks whose sole mission is to enrich the bond between you and your pets.”

As with all things in service its actions and not words that really make the difference and Ryan, Michael and their Chewtopians acted differently.

Perhaps the most famous example of living up to their ideals is the story of Sheree Flanagan, which was initially published in People Magazine.

On December 22nd 2016, Sheree Flanagan’s much-loved dog, Zoe, died and she spent the holidays trying to come to terms with her loss.

Then tragedy struck again on January 30, Thor, her 15-year old cat died.

“Losing Zoe was terrible. We had her for 10 years, but when Thor died that was crushing. He lived with me in New York, then California and now here. He was always my No. 1 boy.”

Trying hard to practical Sheree called the Chewy service number to see if she could return her unused pet food.

Sheree was put through to Chewtopian, Ashley and picks up the tale “Ashley was amazing. She told me she had a cat put down and she really understood. I kept saying that I didn’t mean to bother her and she kept saying ‘No, this is important. Tell me more.’”

As you might expect from a brand dedicated to good service Sheree get a full refund, no documentation was asked for or needed.

What happened next was Chewy’s difference in action. The next day a van pulled up at Sheree’s home. It was there to deliver a bouquet of flowers and a note of condolence. It read “With deepest sympathy on your loss of your little ones. We’ll always be here through the sad times and to remember the good memories your fur babies left on your heart. Love – Ashley and the Chewy Family.

chewy-3

This isn’t a one-off either it part of that ultimate customer service the brand is dedicated to. There are numerous other similar stories on line.

Kelli Durkin, Chewy’s VP of customer service, says of their customer service “We don’t feel we’re talking to customers. We are talking to pets’ parents. We want to hear the good and the bad. We are feeding their children. We are part of their families.”

The company’s personalized service is based on he principle of “zero automation” in the customer service department; about 450 representatives operate the centre, 365 days a year, 24/7, answering calls in 4-6 seconds.

The brand has a WOW department that sends out the bereavement packages, cards and more to customers that experience life events ranging from illnesses to weddings. It donates a portion of its profits to no-kill animal shelters.

All customers get entered into a lottery to win one of 700 weekly hand-made oil paintings of their pet (Chewy now has 200 full-time portrait artists). The company also has a 40-strong TV crew with 3 sound stages producing pet-care tutorials for the Chewy YouTube channel.

Perhaps not surprisingly, Chewy’s sales have grown exponentially, from $26 million in 2012 to $900 million in 2016. It is expected to reach $1.5 billion in sales in 2017 which will give it over 50% of the online pet food market.

(PetSmart is buying Chewy for $3.35 billion, one of the largest deals ever in e-commerce)

And the moral is the biggest and often most profitable differentiator is service. How are you WOW-ing your customers – your ‘family’?

The Wasp

The Wasp

“It looks like a wasp!”

wasp

Not quite the endorsement that Corradino D’Ascanio was expecting when he presented the fruits of his hard work to his patron.

Yet within months the Italian language possessed a new verb based on the brand.

To date over 16 million of them have been sold around the world and they are produced in 13 countries.

They have become a screen icon starring alongside Audrey Hepburn in Roman holiday, Anita Edberg in La Dolce Vita, Angie Dickinson in Jessica and Gwen Stefani in her 2007 video for Now That You Got It.

If you still haven’t got the brand, they also appeared in Quadrophenia where ever Mod who could afford one, was riding one.

vespa

The brand is of course Vespa.

Following the end of the war, industrialist Enrico Piaggio needed to find a new direction for his company, which had been making planes for the Italian air force. He recognised that Italy had an urgent need for a modern and affordable mode of transport. He therefore tasked one of his aeronautical designers, Corradino D’Ascanio, with designing a motorcycle suitable for getting around the bomb-damaged Italian cities.

However, D’Ascanio wasn’t keen on motorcycles. He thought they were too cumbersome, too difficult to repair and generally dirty.

Instead, he took inspiration from having seen US military aircraft drop tiny, olive green Cushman Airbornes to their troops in the war-torn cities of Milan and Turin. The Cushman Airborne was a basic, skeletal, steel motor scooter that allowed troops to nip about the rough terrain.

Adapting his aeronautical expertise to the task in hand, he designed a simple but practical scooter. He moved the gear lever onto the handlebar for easier access. He designed the body to absorb stress in the same way as an aircraft would. The seat position was created to give both safety and comfort while the workings were hidden behind panels to keep the rider’s clothes in pristine condition and the step-through frame meant it was an ideal machine for skirt-wearing women to ride.

In fact, the first Vespas built actually used components from Piaggio’s aircraft; the nose wheel suspension for the front wheel of the scooter.

It was however its narrow-waisted design and buzzing sound that caused Enrico Piaggio to exclaim “Sembra una vespa!” (“It look like a wasp!”). A stroke of fortune as the reaction gave the new scooter its brand name.

In April 1946 the Vespa debuted at a golf club in Rome and was an immediate success. It wasn’t long before  “vespare” (to go somewhere on a Vespa) was being heard on the streets along with the wasp-like buzzing of their engines.

jessiac film

And the moral is that skills in one sector can be successfully transferred into other sectors. Where could you take your brand?

New book launch & the story that gave the book its title

New book launch & the story that gave the book its title

Many thanks to everyone who came along to the new book launch at The Museum of Brands on 6th April.

I introduced the book and told a couple of the stories in it, and then got a couple of my colleagues to retell their favourite story in their own style

If you couldn’t make it but want a flavour of it, here is a short clip of me telling the story that gave the book its title

Its available on amazon if you are interested